MarketMingle Privacy Policy
Last Updated: July 31, 2026
1. Introduction
Welcome to MarketMingle ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our marketplace platform, including our website, mobile applications, and related services (collectively, the "Service").
By accessing or using MarketMingle, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.
2. Information We Collect
We collect personal data that identifies you as a customer (for example, your name, email address, phone number, and delivery address) so we can operate our grocery marketplace and serve you properly.
2.1 Information You Provide to Us
We may collect the following when you create an account, place an order, fund your wallet, subscribe to a plan, link a school loyalty profile, or otherwise use the Service:
- Full name, email address, and phone number
- Password or sign-in details (including when you use Google or Apple sign-in)
- Delivery and billing addresses
- Order details, shopping preferences, and customer support messages
- Payment and wallet-related information needed to process transactions (card or transfer details are handled by our licensed payment partners; we do not store full card numbers)
- Subscription and loyalty programme details where you enrol
You may browse parts of the Service without registering. Certain activities (such as placing an order, using wallet features, or joining school loyalty) require an account.
2.2 Information Collected Automatically
When you use the Service, we may automatically collect:
- Device and browser information (device type, operating system, app or browser version)
- IP address and approximate location derived from it
- Usage data such as pages or screens viewed, products searched or viewed, and session activity
- Cookies and similar technologies that help the Service function and improve your experience
2.3 Information from Third Parties
We may receive information from partners who help us deliver the Service, including:
- Payment processors (for example, payment status and transaction references)
- Delivery and logistics partners (for shipping addresses, rates, and tracking)
- Sign-in providers (Google or Apple), if you choose those options
- Schools or school administrators, where you participate in a school loyalty programme and verification is required
3. How We Use Your Information
We use your personal data to:
- Create and manage your account
- Process, fulfil, and deliver your grocery orders
- Process payments, wallet top-ups, refunds, and subscriptions
- Communicate with you about orders, accounts, security, and (where permitted) offers
- Provide customer support and resolve disputes
- Personalise your shopping experience and remember saved addresses or preferences
- Operate school loyalty, points, and related partner programmes where applicable
- Improve the Service, prevent fraud, and maintain security
- Comply with Nigerian law and respond to lawful requests from authorities
You accept this Privacy Policy and give Market Mingle consent to collect, store, process, and use your personal data as described here when you provide your details, create an account, or continue to use the Service. You may withdraw consent where processing is based on consent, provided we do not have another lawful basis to continue processing (for example, completing an order or meeting a legal obligation).
4. How We Share Your Information
We do not sell your personal data. We may share it only as needed to run the Service:
Service providers who act on our behalf, such as payment processors, delivery and logistics partners, cloud hosting, email or SMS providers, and analytics tools used to operate and improve the Service.
School partners, where you have linked a child or otherwise joined a school loyalty programme, limited to information needed for verification, attribution, and programme benefits.
Business transfers, if Market Mingle is involved in a merger, acquisition, or sale of assets, in which case we will take reasonable steps to notify you.
Legal and safety, when required by law, court order, or regulator, or to protect our users, our rights, or the security of the Service.
With your consent, in other cases where you ask us to share information.
We may also share aggregated or anonymised information that does not identify you.
5. International Transfers
Your personal data is primarily processed in connection with our operations in Nigeria. Some service providers may store or process data outside Nigeria. Where that happens, we take reasonable steps to ensure your data is treated securely and that the transfer is lawful. By submitting your personal data or using the Service, you acknowledge that such transfers may occur.
6. Data Security
We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration. These include secure transmission (HTTPS/TLS), access controls, encrypted storage of passwords, and monitoring for suspicious activity.
No method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security. Please keep your account credentials confidential.
7. Data Retention
We keep personal data only for as long as needed for the purposes in this Policy, or longer where required by law (for example, tax and accounting records for orders and payments).
- Account data: while your account is active and for a reasonable period after closure
- Orders and transactions: retained as required for financial, tax, and dispute purposes
- Marketing contacts: until you unsubscribe or ask us to stop
- After account deletion: we deactivate the account and may anonymise identifiers, while retaining records we must keep by law
8. Your Rights
Under applicable Nigerian data protection law (including the Nigeria Data Protection Act, 2023 and related regulations), you may have the right to:
- Be informed about how we process your personal data
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data, subject to legal retention requirements
- Restrict or object to certain processing
- Withdraw consent where processing is based on consent
- Request data portability, where applicable
- Lodge a complaint with the Nigeria Data Protection Commission (NDPC) or other competent authority
You can update many account details in the app or website settings. To exercise other rights, contact us at legal@marketmingle.tech. We will respond within a reasonable time and as required by law.
You may also manage marketing emails via unsubscribe links, notification preferences in your account, and device settings for push notifications.
9. Children's Privacy
The Service is intended for users aged 18 and above. We do not knowingly collect personal data from children under 18 for their own accounts. School loyalty features may involve information about a student’s enrolment solely to verify a parent or guardian relationship with a partner school. If you believe we have collected a child’s data inappropriately, contact us and we will take appropriate steps.
10. Cookies and Similar Technologies
We use cookies and similar technologies so the Service can function (for example, keeping you signed in), remember preferences, and understand how the Service is used. By continuing to use our website, you are deemed to have agreed to our use of cookies as described in this Policy. You can control cookies through your browser settings; disabling some cookies may affect how the Service works.
11. Third-Party Links and Services
The Service may contain links to, or integrations with, third-party sites and services we do not control (for example, payment gateways or social sign-in). Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal data to them.
12. Account Deletion
You may request deletion of your Market Mingle account through the in-app or website account settings, or via our Delete Account page, or by contacting support.
Before deletion, please complete or cancel pending orders, resolve active subscriptions where required, and settle or withdraw any wallet balance according to our Terms. After deletion, we deactivate your account and may retain certain records as required by law (for example, order and payment history).
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last Updated” date and post the revised Policy on the Service. Where appropriate, we may also notify you by email or in-product notice. Continued use of the Service after changes take effect means you accept the updated Policy.
14. Contact Us
If you have questions, concerns, or requests about this Privacy Policy or our data practices, contact:
Email: legal@marketmingle.tech
Please include your full name, the email on your account, and a clear description of your request.
15. Consent and Agreement
By using Market Mingle, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.
If you do not agree with any part of this Privacy Policy, please do not use our Service.
Market Mingle
Your trusted grocery marketplace
For the most current version of this Privacy Policy, please visit: https://marketmingle.tech/privacy-policy