Market Mingle Return Policy
Last Updated: September 2, 2026
This Return Policy explains how Market Mingle handles returns, replacements, and refunds for grocery orders placed on our website and mobile app. It should be read together with our Terms and Conditions.
1. Overview
We want you to receive the right items, in good condition. If something is wrong with your order, contact us promptly so we can review it and offer a replacement or refund where eligible.
Returns are handled case by case. Perishable groceries and some other products may not be returnable once delivered, except where the item is damaged, incorrect, missing, or otherwise not as described.
2. How to start a return or claim
Contact Market Mingle Support as soon as you notice an issue:
- Email: support@marketmingle.tech
- Phone: +234 916 000 8770
- Help Center: marketmingle.tech/support
Please include:
- Your order number
- The affected product(s)
- A short description of the issue
- Clear photos or video where the item is damaged, spoiled, or incorrect
- Proof of purchase (your order confirmation is sufficient)
Keep packaging and unused items until we confirm the outcome of your claim.
3. Time limits
Report damaged, incorrect, missing, or poor-quality items promptly after delivery — ideally on the same day, and no later than 48 hours after delivery unless we tell you otherwise for a specific product.
Late reports may be declined if we can no longer verify the issue, especially for fresh or perishable goods.
4. What we typically accept
We will review claims for:
- Damaged, spilled, or spoiled items on arrival
- Wrong item or wrong size/variant delivered
- Missing items from a confirmed order
- Products that are expired or clearly not as described on the listing
5. What we typically cannot accept
Unless required by law, we generally cannot accept returns for:
- Perishable groceries that were delivered correctly and in good condition
- Items that have been used, opened, or stored improperly after delivery
- Change of mind after a successful delivery of the correct items
- Products that spoil because the recipient was unavailable or the delivery address was incomplete or incorrect
Subscription fees are generally non-refundable except where required by law or we agree otherwise.
6. Cancellations
You may request cancellation if the order has not yet been prepared or dispatched. Contact support immediately with your order ID.
Once an order has been packed or handed to a courier, cancellation may no longer be possible. A return or refund request may still apply after delivery if an eligible issue occurs.
7. Replacements and refunds
After we review your claim, we may:
- Arrange a replacement of the affected item(s), subject to availability
- Issue a partial or full refund for the affected item(s)
- Decline the claim if it is outside this policy
Approved refunds are issued to the original payment method or your Market Mingle wallet, as applicable.
- Wallet refunds usually appear shortly after approval
- Card or bank refunds typically take several business days, depending on your bank
Delivery fees may be refunded only where the whole order failed or we agree the delivery issue was our responsibility.
8. Wallet and promotions
If you paid with wallet funds, eligible refunds normally return to your wallet. Bonus credits, discounts, or promotional value may be adjusted if the related order is cancelled or refunded, in line with the offer terms.
Wallet balances are for purchases on Market Mingle and are not withdrawn as cash.
9. How we review claims
We may ask for additional photos, a short video, or confirmation of the delivery condition. Approval is at Market Mingle’s reasonable discretion, based on the evidence, product type, and our fulfilment records.
We aim to respond to complete claims within a few business days.
10. Contact
Questions about this policy or an existing claim:
support@marketmingle.tech · legal@marketmingle.tech · Help Center