How can we help you today?

Market Mingle is a grocery marketplace for Nigerian shoppers. Browse a curated catalog, pay securely with Paystack or your Market Mingle wallet, and get orders delivered to your door with tracking built into your account.

We currently focus on Lagos (including Maryland and surrounding areas) and expand coverage through our Shipbubble courier partners. Delivery availability and rates are shown at checkout based on your address.

Yes. You can shop on marketmingle.tech and on the Market Mingle mobile app. Sign in with the same account to keep your cart preferences, wallet, orders, and profile in sync across devices.

Go to Sign In on the website or app and choose Create Account. Provide a valid email, verify with the OTP sent to you, then set a secure password. You can also continue as a guest for limited browsing, but checkout and wallet features require an account.

When a waitlist is active, you can join from the home page to be notified when full shopping opens. Opening-day timing is managed by Market Mingle — check the home page or your email for updates if you are on the waitlist.

Use Shop to browse categories, or search by product name from the header search bar. Our catalog is powered by StoreBounty so prices and availability stay up to date. You can also save items to Favorites for quicker reorders.

Out-of-stock items cannot be added to cart or will be blocked at checkout. Availability updates as our catalog syncs. Try similar products in the same category, or check back later.

Product prices are listed in Naira on each item. Shipping and any applicable fees are calculated at checkout based on your delivery address and chosen courier. You always see the full total before you pay.

While signed in, tap the favorite icon on a product to save it. Open Favorites from the main navigation to revisit saved items quickly. Favorites are tied to your account.

You can browse products as a guest. To place an order, use wallet features, track shipments in your account, or manage subscriptions, you need to sign in or create an account.

You can pay with Paystack (card, bank transfer, USSD) or with your Market Mingle wallet balance. Available options appear at checkout before you confirm the order.

Yes. Card and transfer payments are processed by Paystack, a trusted payment partner. Market Mingle does not store your full card details on our servers.

Confirm you have sufficient funds, try another Paystack method (card, transfer, or USSD), or pay with wallet if funded. If money left your bank but the order did not confirm, contact support with your email, approximate time, and amount — we will help reconcile it.

Successful orders show in Order History / Shipments in your account. You may also receive email confirmations. For wallet top-ups, check My Wallet for transaction history.

Your wallet holds prepaid balance you can use for faster checkouts. Fund it via Paystack, then select wallet at checkout. Eligible top-ups may include bonus credits when promotions apply.

Sign in, go to My Account → My Wallet, choose a top-up amount, and complete payment with Paystack. Once confirmed, your balance updates and appears in wallet history.

Bonus credits may apply on eligible top-ups or promotions. When a bonus applies, it is shown during funding or reflected in your wallet balance after the top-up succeeds. Terms can vary by campaign.

Wallet balance is intended for shopping on Market Mingle. For special cases (for example account closure with remaining balance), contact support@marketmingle.tech and we will advise on the available options.

Every new buyer starts on a free plan. Paid subscriptions unlock member benefits such as monthly checkout discounts, wallet bonuses, and priority perks. Plan details and pricing are shown in My Account → Subscriptions.

Open My Account → Subscriptions (or use the subscription prompt in the app/site). Choose a plan and complete payment. You can review your current plan status from the same page.

Yes. Manage cancellation from your subscription settings where available, or contact support@marketmingle.tech. Benefits typically continue until the end of the paid period already covered.

Eligible checkout discounts apply automatically when your paid plan is active, subject to plan rules. The discounted total is visible before you pay.

At checkout, add or select a delivery address and compare courier rates powered by Shipbubble. After payment, your order is prepared for dispatch and you can track progress until delivery.

Delivery windows depend on your location, courier choice, and order timing. Estimated options and costs are shown at checkout. Track live status from Track Your Order or Shipments in your account.

Use Track Your Order from the footer or Customer Services links, or open Shipments / Order History in your account. You may also receive status notifications by email or in-app when enabled.

Address changes after payment are limited once fulfilment has started. Contact support immediately with your order details. For future orders, update saved addresses under My Account before checkout.

Couriers typically attempt delivery per their standard process. Check tracking for reattempt or pickup instructions. If you need help coordinating, contact support with your order or shipment reference.

Cancellation depends on fulfilment stage. If the order has not been prepared or dispatched, contact support as soon as possible with your order ID. Once shipped, cancellation may not be possible and a return process may apply instead.

Contact us promptly at support@marketmingle.tech or +234 916 000 8770 with your order number, photos of the issue, and a short description. We will review and guide you through replacement or refund options per our return policy.

Returns are handled case by case for eligible issues such as damaged, incorrect, or missing items. Review the Return Policy linked in the website footer, then contact support to start a claim. Keep packaging and proof of purchase handy.

Approved refunds are processed back to the original payment method or wallet where applicable. Bank timelines vary (often a few business days for card/transfer). Wallet refunds usually reflect faster once approved.

Sign in and open Order History / Shipments from your account menu. You can review statuses and tracking details for recent and past orders.

School Loyalty lets eligible parents link a child’s school relationship and earn or pool loyalty benefits tied to shopping activity. Manage it from My Account → School Loyalty after signing in.

Go to My Account → School Loyalty and follow the verification steps shown. You may need school or child details for confirmation. If verification fails, contact support with the details you submitted.

Benefits depend on the active school loyalty programme rules (for example pooled savings or rewards). Eligible activity and balances are shown in the School Loyalty section of your account.

On the login page, use Forgot Password, enter your registered email, and follow the OTP or reset link instructions. If you do not receive an email, check spam or contact support.

Sign in and open My Account to edit profile details and manage delivery addresses. Keeping an accurate address helps checkout and delivery run smoothly.

Signed-in users can receive order and account notifications on the website and app (where permissions allow). Manage preferences in your account or device settings. Emulators and some browsers may limit push delivery.

In the mobile app: Profile → Settings → Delete Account. Or visit the Delete Account page on the website and follow the instructions, including emailing support if you cannot access the app. Clear pending orders, subscriptions, and wallet balance requirements before deletion where applicable.

Each email maps to one Market Mingle account. Use a single primary account for orders and wallet to avoid confusion. Contact support if you need accounts merged or access restored.

We follow applicable Nigerian data protection requirements, including NDPC-related compliance disclosures on our site. See our Privacy Policy for what we collect, why we use it, and your rights.

It reflects our Nigeria Data Protection Act compliance filing acknowledgement. You can learn more from the trustmark section on About Us and in our Privacy Policy.

Change your password immediately, sign out of other sessions if available, and contact support@marketmingle.tech or +234 916 000 8770. Do not share OTPs or passwords with anyone claiming to be Market Mingle staff.

Email support@marketmingle.tech or call / WhatsApp +234 916 000 8770. Include your registered email and order or wallet reference when relevant so we can help faster. This Help Center page is always available without signing in.